Operations Management – Product and Service Design

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The two perspectives of operations management are products and services. This week, you will look at the element of design applied to operations management via product design and service design.

Please answer the following together, in a single original post:

1. Select one element of product design and apply it to a product you would like to see created in the marketplace.

2. Select one element of service design and apply it to a real world scenario you have observed recently in a local business environment.

Make sure you are supporting your answers fully and that your source research is identified with citations and references.

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