Week 9 Discussion 1
“Cost of Quality” Please respond to the following:
- Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
- Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Week 9 Discussion 2
“Quality Control Systems” Please respond to the following:
- Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
- From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.